DNA TOURISM

Terms & Conditions

Welcome to DNA Tourism World. These terms and conditions govern the use of our services. Please read them carefully before making any bookings.

Definitions

• “Company” refers to DNA Tourism World.
• “User” or “Client” refers to any person using our services or making a booking through our website.
• “Suppliers” refer to service providers such as hotels, airlines, and car rental companies.

Booking & Payment Terms

• All prices displayed are subject to change based on availability and supplier policies.
• Full payment must be made at the time of booking unless otherwise specified.
• Accepted payment methods include credit cards, bank transfers only .
• Any transaction fees or bank charges are the responsibility of the client.

Cancellation & Modifications

• All bookings are subject to our Refund Policy (detailed below).
• Some modifications may require additional fees, depending on supplier policies.
• The company is not responsible for delays or cancellations by suppliers (hotels, airlines, etc.).

Liability Disclaimer

• DNA Tourism World acts as an intermediary between clients and suppliers and is not responsible for the quality of services provided by suppliers.
• The company is not liable for any losses or damages caused by flight cancellations, delays, or visa issues.
• The client agrees that the company is not responsible for errors or incorrect information provided by suppliers.

Dispute Resolution & Governing Law

• Any legal disputes related to our services shall be governed by the laws of the United Arab Emirates and the United States, as applicable.
• In case of a dispute, both parties agree to attempt amicable resolution before legal action.

For any inquiries, please contact us via

DNA Global Travel USA

Email: info@dnaglobaltravelusa.com
Phone: +1 (281) 599-3333

DNA Tourism World – UAE

Email: info@dnatourismworld.com
Phone: +971 52 726 1381

Refund Policy

Cancellation & Refund Conditions

• Cancellations within 24 hours of booking: Full refund minus processing fees.
• Cancellations made at least 7 days before the service date: 70% refund subject to supplier policies.
• Cancellations less than 7 days before the service date: Refund eligibility depends on the supplier’s policy.

Refund Policy Exceptions

• Non-refundable airline tickets: Once confirmed, these tickets cannot be refunded.
• Non-refundable hotel and car rental bookings: Some deals are non-refundable, and this will be clearly indicated before payment.

Refund Request Process

• Refund requests must be submitted via email to refunds@dnatourismworld.com along with booking details.
• Refund processing may take 7-14 business days, depending on the payment method.
• Refunds will be issued to the original payment method used for the booking.

Privacy Policy

DNA Tourism World (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make travel bookings through our platform.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect several types of information from and about users of our website and services.

Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Payment information
• Passport details when required for travel services
• Identification documents when necessary for booking or verification

Booking Information

• Flight booking details
• Hotel reservation details
• Car rental information
• Travel preferences
• Passenger information

Technical Data

• IP address
• Browser type and version
• Device type
• Geographic location
• Website usage data
• Cookies and tracking technologies

2. How We Use Your Information

• To process and manage travel bookings
• To communicate with customers regarding reservations and services
• To provide customer support
• To process payments and prevent fraudulent transactions
• To improve our website and service quality
• To comply with legal obligations and regulatory requirements
• To manage internal operations and security monitoring

3. Sharing of Personal Information

We may share customer information with trusted third parties including:

• Airlines and global airline reservation systems
• Hotels and accommodation providers
• Car rental companies
• Tour operators and travel suppliers
• Payment service providers and financial institutions
• Fraud prevention and security monitoring services
• Government authorities or regulators when legally required

We only share the minimum amount of information necessary to complete the requested services.

4. Payment Processing and Security

Payments made through our website are processed by licensed third-party payment providers and secure payment gateways.

DNA Tourism World does not store full credit card details on its servers.

All payment transactions are processed through secure and compliant payment service providers.

• PCI DSS (Payment Card Industry Data Security Standards)
• Anti-Fraud and AML monitoring systems

5. Data Security

We implement appropriate administrative, technical, and organizational security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Despite these measures, no internet transmission or storage system can be guaranteed to be completely secure.

6. Cookies and Tracking Technologies

• Improve website functionality
• Analyze user behavior and traffic
• Personalize user experience
• Maintain session security

Users may disable cookies through their browser settings if preferred.

7. Third-Party Websites

Our website may contain links to third-party websites, booking engines, or external service providers.

DNA Tourism World is not responsible for the privacy policies or content of those external websites.

Users are encouraged to review the privacy policies of any third-party services they interact with.

8. Data Retention

• Fulfill booking and service obligations
• Maintain financial and transaction records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

9. Your Data Rights

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal data where legally permitted
• Object to certain processing activities

Requests may be submitted via our contact email.

10. Changes to this Privacy Policy

DNA Tourism World reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

Continued use of our website constitutes acceptance of the updated policy.

11. Contact Information

DNA Global Travel USA

Email: info@dnaglobaltravelusa.com
Phone: +1 (281) 599-3333

DNA Tourism World – UAE

Email: info@dnatourismworld.com
Phone: +971 52 726 1381